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Raters ’19 Builds Technical Skills During Marketing Internship

Justin Raters ’19 Franciscan Alliance – This summer, I have been spending most of my time at Franciscan Health Crawfordsville, where I have been working on many projects as a marketing intern under Matt Oates. Many of these projects have been at a desk on a computer, but some of my favorite projects have been outside of the office. I’ll explain a few of these along with what I have enjoyed about my position this summer.

Before this summer, I had never really used InDesign, and for that matter I hadn’t planned on using it anytime soon, but in my position at the hospital I was required to learn how to use this tool quickly. Along with the many name changes that the hospital has undergone in recent years came name and logo changes on just about all of the brochures, pamphlets, flyers, and any other printed document a person could imagine. A lot of my time was spent fixing these documents so that they would have the correct logo and phrasing according to which department they would be distributed in. Some may think that this would be a boring job but I enjoyed learning the software and seeing how quickly I could get projects done.

However, working at a desk and on a laptop was not the only thing that I did this summer. I was also involved in many events that the hospital was a part of. The first event that I was able to work was the Montgomery County Health Fair. This is an event that many healthcare providers attend to give information and promotional items to community members. I also helped at the County Fair and National Night Out. Events like these were some of my favorite because I was able to engage with the community, as well as other hospital staff.

One of the last projects that I was able to be a part of was the new Emergency Department Dedication and Opening. Matt and I liked to call this event the “final exam” of my internship because it placed me into a more hectic and busy few weeks of preparing and then performing on the day of the event. This was a great event to end my internship with because I was able to see how an opening of a new facility is taken care of from the marketing side of things. This opportunity also gave me the chance to create new connections with those who were in attendance.

I am very thankful for the opportunity that was given to me by Matt Oates, Franciscan Alliance, Roland Morin, and especially the Lilly Endowment. This internship gave me the experience that I was looking for in a professional setting and helped me to develop skills that I may not have without it. I am certain that I will utilize these experiences, connections, and skills in my future endeavors, wherever they may take me.


Elliott ’18 Makes an Impact in the Community at the Health Department

Ben Elliott ’18 Montgomery County Health Department – Before this summer, I tended to only hear the negatives about health departments. I heard about peoples’ frustrations with them, and the stickers that tend to clutter front windows. I have a couple of friends and family members that work in cuisine, and (like most people) they don’t like other people coming into their place of work and telling them how to operate.

While this is an entirely understandable bugaboo, throughout my time with the Montgomery County Health Department this summer, I learned two main things about these assumptions. Firstly, to simply think of health departments as some sort of regulatory board is incorrect, and actually neglectful of some of the significant work that they do for the community. Secondly, building off of this first realization, a well-run and passionate health department can do a great deal of good in the community.

I can honestly say that no two days of this past summer were the same while I was working with the health department. Even in the same day, I found myself, at one point, slogging through the woods to collect mosquito traps, recording a radio public service announcement, and educating children at the local Boys and Girls Club. The variety of tasks that I was assigned speaks to the breadth of tasks for which a health department is responsible.

The range of issues that are addressed by a health department was also surprising. While the notorious health inspections that I mentioned earlier do are one facet of the food safety operation, these alone went far beyond my narrow preconceptions. Certainly, restaurants were part of it. But throughout the summer, I and my fellow interns were brought along on inspections of gas stations, festivals, and supermarkets. All of these fell under the umbrella of food safety – something that I did not anticipate. These inspections were also done in a different spirit than I had been led to believe – the inspector really did care about the safety measures, and it showed in her work as she showed it to all of us.

This is to say nothing of the other inspection and regulation for which the health department is responsible, whether that be septic inspections or pool inspections and, at one memorable point, a meth lab seizure. These are all merely the regulatory responsibilities I saw in the health department, which is to say nothing of the handling of birth and death records, the nursing program, and the education program, all of which are as passionately and eagerly pursued as the more visible inspection side. They all work to engage the community in order to raise the public standard of health.

There is much more I could write about the Montgomery County Health Department and the experience I had this past summer, but I will sum it up as such: a dedicated group of people are working constantly for their community in your local health department, and their work is further-reaching and more important than many would realize. I would like to thank the Lilly Endowment and Wabash College for making this opportunity available to me.


Baehl ’18 Well-Rounded Internship Results in Fantastic Experience

Hayden Baehl ’18 Connecta Corporation – First and foremost, I would like to thank the Lilly Endowment for making this opportunity possible. The Lilly Endowment funded my internship and the development of my professional experience. I cannot thank the endowment enough for supporting and funding this experience this summer and all the other previous experiences; they have all been worthwhile.

Working for Connecta Corporation has been an enjoyable and educating experience. I worked on many various projects/jobs. My main focus was updating and analyzing the Key Process Indexes (KPIs). Do to the audit in late July, updating the KPIs were my number one priority this summer. I wrote instructions for mostly all the KPIs and converted a few into percentages to better measure the key processes. Jared (the other intern) and I worked together because the KPIs were measuring the processes of which he was writing procedures. Jared worked on the front end, and I worked from the back-end of things, and we met in the middle. I, too, spent a fair amount of time working in the inspection department. I did everything including 1st piece checks, tollgates, thread checks, F110 forms, and setting gauges. I knew nothing about quality control until I came to Connecta Corporation. I got my feet wet when I was working with Jared on the AS9100 manual, but working in inspection, I performed the procedures and filled the forms that we created/updated for the manual. Additionally, my performance was evaluated in the KPIs. By the end of the summer, I was involved in creating (in the form of a diagram), performing, and evaluating an entire process. To me, that is a pretty unique and educational experience. There are not many places where one will get the opportunity to operate in every facet of an operation.

Accounting was another area I was involved in during my time at Connecta Corporation. I quoted several jobs as well as determined the profitability of past jobs. Updating the cost accounting system was another project on the to do list, but due to time restrictions, I was not able to complete this task. I was supposed to improve the usage of Connecta’s E2 software system so that the time required to complete a particular task was better known; therefore resulting in a more accurately projected cost per job. I was also tasked with a number of other jobs, but the work was less pertinent to my major and minor. I throughly enjoyed working at Connecta Corporation and would like to thank Alan and Derek for taking me on as an intern.


Armuth ’19 Learns to see the “Big Picture” in Recruiting


Kleiman ’18 Makes State-Wide Impact during Internship

Logan Kleiman ’18 Crawfordsville Fire Department – My time spent with the Crawfordsville Fire Department has been fantastic and I look forward to continuing to work with them. In my time as an intern, for Division Chief Paul Miller, I have been able to better understand direct local departments in our municipality. It has been especially interesting coming from the Mayor’s office, as I have been fortunate enough to understand city government more on a macro level, then transitioning to direct department functions.

This job began to peak my interest as my father’s lifelong best friend was a firefighter in Evansville and the mayor who I worked my first internship for was also a paramedic and fire chief in Crawfordsville. I wanted to really grasp what these men do as public servants who risk their lives to help keep people safe. Chief Miller, Chief Fullwater, and Chief Buscenbark have all exemplified this in how they run this fantastic department. They took me in with open arms and showed me how things were done and I could not be more thankful.

In my time as an intern for Paul I have been able to start planning an EMS State Summit for the entire state of Indiana and various healthcare providers, I have helped coauthor multiple abstracts for various nationwide agencies, and developed a better understanding of how our local departments impact the community. I have seen this come into effect through Crawfordsville’s Community Paramedicine Program, where the fire department works with citizens on a medical level to help monitor them as opposed to it being solely the hospital’s job. This approach is revolutionizing rural healthcare and is the driving communities throughout the country to make similar adjustments to their existing programs.

This internship has allowed me to develop skills in Photoshop, website design, event planning, and marketing to help propel my future career in project management. I now feel more confident in my ability to execute large projects for various agencies to help really impact communities.

I would like to thank the Lilly Endowment for granting me this opportunity. It has really allowed me to see further how government works and has given me better understanding of what exactly various departments do in our community. It has far surpassed my study in political science and I realize now that when I run for public office later in life, how I can manage these kinds of departments to help maximize efficiency. I am incredibly grateful for this experience.


White ’19 Aims to Bring New Industry to South Bend

Logan White ’19 Global Access PointDuring the 2017 Summer, I was given the opportunity to work as a Marketing Intern for Global Access Point. I would first like to thank Shane Fimbel who gave me the opportunity with GAP. Secondly, I would like to thank Roland Morin and the C.I.B.E for their endless support of me and my Wabash brothers. Last, but certainly not least I would like to thank the Lilly Endowment. Their support for Wabash is endless and I am grateful for their generosity in everything that they do.

Global Access Point is an LLC that designs, builds, and manages data centers and network infrastructure for large enterprise and global telecommunications and cloud providers. GAP also is creating co-work space within Studebaker’s old manufacturing buildings. I was able to tour the construction site and do some market research on cowering space and different parts of building such a great addition to the South Bend community. During the summer, I worked on various projects that enabled other companies, along with GAP, in their success. One of my favorite projects was researching the E-sports industry. I spent two weeks digging into this industry, an industry that is untapped. The E-sports industry is currently on its way to being a multi-billion dollar industry. I worked alongside, Oliver Page, the other intern, and another Wabash alumnus, Matthew Dudevior. During those two weeks we aimed to figure out what makes the E-sports industry so successful and how GAP could be a part of it. The goal of it all is to bring E-sports to South Bend and let it flourish here.

While in South Bend, the most important lesson I learned was to not do stuff for yourself. Global Access Point has built an extremely successful company, but never sacrificed their morals. This company was built on helping others. The COO, Shane Fimbel always says “If you’re a giver, then you’ll love GAP.” That was the statement that made me commit to a Summer in south Bend working with GAP. As a young, business-minded, student, one of the most important things to me is helping others. In South Bend, I spent a summer working to help small to large companies continue their success. While doing so, I was working with a company that cares about others and the community. Values that I think everyone should strive to hold dear to them and make known to those around them.

Once again, thank you to everyone who made this opportunity possible. It was a summer full of hard work, learning, and a lot of fun!


Brennen ’19 “Prospecting with a Purpose”

Collin Brennen ’19 Foresight Financial Management – I have had the privilege to work as a Financial Intern for Foresight Financial Management located in northern Indianapolis. There I worked directly with the Wealth Advisory Team. Comprised of three advisors, they work together to create, analyze, and maintain over 200 personal wealth plans. Working closely with one of the advisors, I spent a majority of my time prospecting. I would send an initial email to either someone on LinkedIn, or a Wabash Alumnus. When a person responded I would log it into OneNote, an application like Excel that allowed multiple people on the Wealth Advisory Team to see what was being recorded. I then followed-up with the person either thanking them for the response, or trying to set an appointment with them. If the individual agreed to an appointment, I would add their contact information to Smart Office and put them down on the calendar for their respected meeting time. Finally, I would add the meeting to Zoho calendar which allowed the whole office to see where someone is having a meeting. Throughout this process I sent roughly 2,000 initial emails to various people and finished my 8th week with a little over 80 appointments set. This process really taught me how to deal with certain responses, some being negative and others being positive. Prospecting has been a great experience for me because it’s really developed my communication skills. It’s shown me what type of rhetoric to use in certain types of situations. Prospecting has also been a great opportunity to get my name out there. I’ve meet new people who were really impressed with what I had been doing!

Working at Foresight Financial Management has allowed me to see how a real business operates. Yeah, I’ve had jobs the past couple of summers, but not an “actual” job. This opportunity gave me a chance to see how everyone communicates in an office and what it’s like to work 9 to 5 daily. It’s shown me the type of grit it takes to work in this industry. Another takeaway from this internship was figuring out whether financial advising is a path for me. Being a college student is scary because most of us have no idea what we want to do after school. With an opportunity like this, it’s helped me see that financial advising could be a career path for me! I would like to thank the Lilly Endowment for giving me this awesome opportunity to further my professional skills.


THOMAS ’19 CULTIVATES DRIVE TO GO TO LAW SCHOOL AFTER INTERNING AT SAFEHIRING SOLUTIONS

David Thomas ’19 SafeHiring Solutions – Interning at SafeHiring Solutions was truly a great experience. I couldn’t have thought of a better introduction to working in a professional setting; this experience has proven invaluable to my professional development by providing a greater understanding of the office workspace. Upon completion of this internship, I now have sufficient confidence in my ability to work as an effective employee in a team of coworkers.  An experience such as this would not have been possible without the generosity of the Lilly Endowment. I would like to begin this piece with a message of gratitude to the benefactors of the Lilly Endowment:

Thank you for your support of all the internships that received funding through the endowment. It is an honorable service to provide developmental opportunities for students, which in turn will contribute to greater public advancement. Thank you for making my internship experience with SafeHiring Solutions possible.

To those who aren’t familiar with the company, SafeHiring Solutions primarily specializes in background screening. It is a small yet reliable firm that has a client base spanning across America and around certain parts of the world (mostly in Europe). Most of their revenue is generated through background screening; other auxiliary revenues are generated by the sale of other security-related products, such as a visitor management system (SafeVisitor) and an automated reference checking service (Reflynk). Their success has earned them the INC. 500 award for being one of the fastest growing firms in America. Overall, SafeHiring Solutions has the vision to provide the most comprehensive and reliable security solutions on the market. This demonstrated prowess is what attracted me to apply for an internship with them.

My summer tenure with SafeHiring Solutions consisted of creating advertisement materials, aiding business development, and providing sales assistance.  By the numbers, I created 8 informational flyers, 26 seasonal/informational postcards, and a 62-page manual for their visitor management system, SafeVisitor.  Because SafeHiring Solutions is relatively comparable to a startup company, the most exciting part is that all the work I was able to contribute is actually usable (as opposed to monotonous labor for a well-established corporation).  I worked with my fellow interns with their sales projects, supplying sales material for their customer outreach.  Finally, I participated in business meetings, a company volunteering event, and numerous side projects supplied by our director.  Needless to say, it has been a very busy 8 weeks!

The greatest takeaway from this internship is how it centered my focus for particular skills that I need to develop, especially with regard to my further education.  Interning with a background screening company gave me a unique insight into how people are processed in the justice system.  This internship has greatly fueled my drive to go to law school to study intellectual property and privacy law.  Furthermore, the demand for technical skills such as web development, software programming, and digital design was an ever present theme throughout this internship.  I plan to pursue basic training in programming and learn how to use Adobe Creative Suite software in the coming years.  Overall, this internship was an extremely valuable learning curve.


STEWART ’19 FURTHERS HIS ENTREPRENEURIAL DREAM THROUGH WORKING AT A START-UP

Samuel Stewart ’19 On Target Health – This blog post is about the internship I was fortunate enough to have during the summer between my sophomore and junior years of college. I had no idea what to expect as I was walking into a start-up company, was going to be the only intern, and the industry I would be working in was something I knew nothing about—healthcare. However,  it was an amazing experience and here are some stories and highlights from my experience.

As On Target Health was aiming to go after what was described as a “whale” of a potential client I was tasked with finding a public, state contract between two corporations. The document itself was extremely hard to find and took me 2 full days of research to locate. I was tasked with understanding the various performance guarantees, health code reimbursements, and a variety of other important details that needed to be summarized so that we had the upper hand in the upcoming negotiations. Getting to play such a vital role in such a unique sales negotiation was not just rewarding, but extremely exciting. Being the only intern in the entire company and working with the CEO and Director of Business Relations granted me an unbelievable amount of transparency within a start-up company that I hope to apply when I become an entrepreneur one day!

Through my boss, Tim, I have learned invaluable networking skills and how to communicate with complete strangers to generate interest in our company without seeming like I’m trying to sell something. I was able to secure a meeting with a CEO of a company in Muncie, IN, by meeting the CEO’s step-son by complete accident in Boston, MA. This meeting generated new interest from the CEO’s company in On Target Health’s Program and I was the one on the frontline making it all happen. The confidence I had to make this happen was attained through white-board sessions with my boss, free sales classes that my boss helped me get into, and the fact that I was encouraged (as an intern) to speak/chime-in during any meeting regardless of importance. It was very nerve-wracking to be put on the spot, but extremely rewarding when all set and done.

At the end of my internship, I have learned networking etiquette, the strategic decisions that a start-up company is faced on a daily basis, how to analyze ROI reports to help articulate our value proposition to prospects/clients, how to create various marketing handouts, and much more. All of this was possible because of the generosity of the Lilly Endowment. I truly feel more prepared for the business world now, and it has eliminated any nervousness I have about an internship next summer. Because of this experience, I am excited for the years of business I have ahead of me and will be sure to recommend any experience similar to mine to other, younger students.

*The picture I have attached is of me networking with another alumnus, per my boss’s request, to learn more about a difference benefit offered within the healthcare industry to increase my understanding of the industry as a whole.

 


PAGE ’19 CONTRIBUTES TO SOUTH BEND’S REVITALIZATION

Oliver Page ’19 Global Access Point – Growing up, none of my friends ever considered coming back to work in South Bend, our hometown. We thought our city to be boring and pretty insignificant. In fact, in 2011—my first year of high school—South Bend, Indiana was designated a “Dying City” by Newsweek. So maybe South Bend was significant, just for the wrong reasons.

It will surprise you, then, to read that I really wanted to intern in South Bend this past summer. Let me explain.

Since 2011, the City of South Bend has strung together dozens of “wins” in the business and social arenas. Most notably, we broke ground on old Studebaker buildings—which were once symbols of prosperity for our city—with the intentions of transforming them into office space for thousands of tech workers. This development has led to millions of dollars in grants for, and investments in, the city. We also gained a new minor league baseball team, the South Bend Cubs. What says “winners” better than owning the World Series Champions’ affiliate team? Better yet, the South Bend Cubs have been consistently selling out home games since their arrival, a feat that the former South Bend Silverhawks almost never did. These are just a few of the noteworthy “wins” that demonstrate South Bend’s remarkable evolution.

The most notable “win” for our city, though, is the fact that its citizens are proud to be from South Bend. Notice that I used the word “we” in the last paragraph, even though I hardly contributed to any of those feats. This leads me to why I wanted to intern in South Bend this summer: I wanted to start contributing to my city’s revitalization.

This summer I interned under Dr. Shane Fimbel ’02 at Global Access Point, a company that manages data centers and network infrastructures. Admittedly, I had no idea what I was getting myself into. As an English Literature major, I have yet to read a novel that touches on the three main functions of a data center. But that’s one of the reasons why this internship was so valuable. I learned not to be intimidated by big words and seemingly indiscernible systems. Don’t get me wrong: I’m still no expert on the technology at Global Access Point. But I made considerable progress by the end of the summer. Dr. Fimbel explained to me that, in business, you don’t need to be an expert on one system. Rather, you need to know each system well enough to connect them all and make something new and better. In many ways, this is exactly what liberal arts graduates are taught to do. Granted, Dr. Fimbel has his Ph.D. in neuroscience. So, needless to say, he has no trouble learning complex systems “well enough.” But the lesson was well taken and gives this English major hope.

One project that I particularly enjoyed was helping build an eSports franchise business model. Dr. Fimbel is all about “facilitating others’ success.” So, while he was gone for a week, he lent my services to Matt Dudevoir ’06, a U.S. veteran, recent Notre Dame MBA graduate, and fellow Sigma Chi. Throughout the week, Logan White ’19 and I helped Mr. Dudevoir build his business plan before he presented it to investors. I learned about market research, making projections, and—most importantly—being open to making a conclusion that’s different than anticipated.

Originally, the idea was to have an eSports franchise in South Bend and make money by winning internationally renowned tournaments. However, after days of research, we decided that this was not the best way to make money. I felt like I made a significant contribution when I designed an Excel graphic that had the “Winning Percentage” on one axis and “Percentage of Earnings” on the other. For example, even if the eSports team got 1st place in 70% of the tournaments (probably not possible) and the owners took 20% of the earnings (also unreasonable), then the franchise would earn an income of $13,789. In the best-case scenario, the company can’t make enough money to offset the costs of traveling to the tournaments. So Mr. Dudevoir used this information to pivot his plan and eventually decide that he could make money through endorsements. More people watched a specific eSports competition on Twitch (an eSports website) last year than the MLB World Series. So he then looked into using his gamers as ad space, as companies will pay his franchise to place their logos on his players.

On the whole, I was pleased to get a taste of South Bend’s revitalization. I am very thankful to the Lilly Endowment for making this experience possible. I am even more thankful to Roland Morin ’91 and Shane Fimbel ’02 for their counsel throughout the internship process. This experience will certainly inform my future career plans and stick with me after I graduate from Wabash.

*Picture: Dr. Fimbel explaining his vision for the Studebaker building



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