Over the course of the Summer, I have had the opportunity to work at Trippet Hall as the Front Desk Hotel Concierge. The major duties of my position were to check guests in and out of the hotel on campus and maintain the building’s safety and comfort. A majority of my Summer was spent monitoring the lobby of Trippet Hall, completing routine checks of the building, and ensuring guests have their needs and comforts.
While working as the Trippet Hall Front Desk Concierge, I have had many fulfilling moments where I am able to connect with guest and create conversations about their roles and how they are involved within the Wabash community. These connections have allowed me to improve my communication abilities and benefit from relationships with alumni and their
networks. This Wabash-funded internship motivated me to dive into the Wabash community and converse with as many alumni, staff, and related programs as possible.
Additionally, this position has aided in preparing me for a future, professional environment by allowing me to better my management, customer relations, and problem-solving skills. As a part of the position is maintaining the hotel’s safety and comfort, it has allowed me to experience how to correctly respond to guest concerns and building emergencies, through a multitude of solutions. These events ranged from how to change the room temperature to communicating with the Crawfordsville Fire Department to ensure the safety of each and every guest. Overall, each interaction was executed with professionalism and care.
As the Summer comes to an end, I cannot be more grateful towards the donors and people who have enabled me to have the crucial role of keeping the hotel up to the standards of Wabash College. This experienced allowed me to shape and hone my professional abilities to become a more skillful student and work, in the future. Again, I am thankful for the Wabash community allowing me to participate in this role, and I am hopeful to be able to reciprocate the action for the future Wabash students.
