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Austin Ellingwood ’18 Programming and Customer Success with Startup

This summer, I was given the opportunity to work for a startup company called Handshake, in Palo Alto, California. The house I am staying in is a multi-million dollar mansion, with guys from various Ellingwood1schools in Michigan. The two other interns are a couple of all around good guys from Wake Forest.  I have been helping with the Customer Success team, which involves helping out customers in a support role, testing out bugs, and aiding every team member in any way I can. I am learning new programming languages every day, so that by the end of the summer, I will be fixing bugs in the code. Until then, I will aid the Customer Success team in their day-to-day tasks. I have learned a great deal about small businesses in my short time here, and I am eager to learn more.

The life of a startup is a busy one. With less than 30 employees, and many schools trying to get on board with Handshake, there is little time for breaks. I spend most of my days in either the office, or various coffee shops around Palo Alto. I am enjoying the busy days full of work and full of pressure to get things done on time and with great quality.

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One of my favorite parts about working for Handshake is the environment that I get to work in. Every employee is very supportive, and any criticism I receive is constructive. I enjoy working for Handshake because they appreciate all the work I do, which I think is partly due to the fact that it is a startup. I interact with the CEO on a daily basis, by either IM, or face-to-face, which is very unique to small businesses. I am excited for the future of Handshake.