Working for Erik Ness ’94 has been a hands on learning experience. Since the day I started at Commodity Transportation Services in Phoenix, Arizona, I have learned an array of things. During these last three weeks, I have gained experience in dealing with insurance issues between firms, made a near infinite amount of phone calls to carriers across the nation, and successfully managed to stay employed. This internship turned out to be nothing like I expected. Since day one I was handed significant responsibilities and I was trusted to assist the dispatchers in our office to ensure that loads, some worth up to $50,000, did not have difficulties. At first, this was an overwhelming task, because I had never done anything like this in my life. However, with the help of the staff at CTS, I was able to get the hang of the job fairly quickly.
The staff here at CTS has been extremely gracious and patient with me over these first few weeks. They are always willing to help and I learn new things from them every single day. They are a great team, and I feel privileged to be able to work at an office where everyone trusts each other and are always willing to help with anything. The office is always busy. We are constantly answering phone calls and trying to make sure that every order is perfect. On average, I make approximately one hundred calls each day split between speaking to brokers, truckers, insurance companies, and many different distribution centers serving Walmarts and Sam’s Clubs across the nation. I have also made many appointments so that truckers can both pick up and deliver their produce loads. This is often extremely challenging, because the people on the other side of the phone are sometimes unwilling to help, but we manage to get everything done.
The three weeks that I have worked here have shown me that I like the freight brokerage business and that I could see myself potentially pursuing a career as a broker. Everything is a possibility, but I feel that this is something that I can do for a few years after college. My plan is to eventually get an MBA, and I feel that everything I am learning in this internship would potentially help me to do so. I would like to thank everyone here at Commodity Transportation Services, as well the Small Business Internship Fund, for making this experience possible.