Neal Hayhurst (’21), Dr. Serak (’05), and Michael Tanchevski (’20)

Neal Hayhurst ’21 — During my time in Denver, I saw a side of medicine that I had seen nowhere else, but not due to the rarity of the cases. The patients I saw came to Resilience Code with common problems but left with uncommon results because of the unique philosophy of the practice: use the cutting edge of medical technology and a holistic approach to give patients the best, most personalized care possible. The Resilience Code building contains the neurosurgery clinic, a physical therapy practice, an imaging clinic, a phlebotomy lab, and a micronutrient consultant which all work as one—everything a patient with a herniated disc, for example, may need to be treated effectively and recover fully.

This model naturally emanates from two basic principles that should be at the center of all healthcare: above all else, doing what is best for the patient and a vicarious understanding of the patient’s situation. Because patients often do not know what exactly they need, doctors are charged with the responsibility to integrate their medical knowledge with this vicarious understanding and empathy. Thus, a doctor should ask himself, how would I want my herniated disc treated? The product of such thought is the Resilience Code model where there is clear and efficient communication, seamless continuity of care, and the best medical technology. The interesting part of this model is the satisfaction of not only the patients, but also the doctors and other professionals. By making the patient experience easier and more intuitive, the healthcare professionals make their own jobs more enjoyable—partly because of the easier communication, but because they interact with mostly happier, less frustrated patients. Extra thought, effort, and selflessness is intrinsically rewarding, but may even come back around to make the job easier and more enjoyable.